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Medicaid Managed Care Services:
Practice Transformation Coach - Little Rock, Arkansas (Ref: 13-038)

JOB TITLE: Practice Transformation Coach

LOCATION: Little Rock, Arkansas





As a member of the Practice Transformation team the Practice Coach manages a caseload of practices involved in one or more areas of practice transformation, including but not limited to Patient Centered Medical Home activities. Responsible for working with initiatives and practices to facilitate redesign efforts, support achievement towards improved process and clinical outcomes, increase efficiency that results in increased patient, provider and health care team satisfaction. 



1. Serve as the primary liaison, teacher, coach, and facilitator for practices participating in AFMC sponsored practice transformation activity.

2. Establish and maintain a supportive, collegial role with provider practices engaged in improvement activity, particularly including assigned practices and their individual improvement team members.

3. Coach practices using a standardized approach based on AFMC protocols.

4. Link practices to available external resources, such as group learning opportunities, to meet specific practice needs which may extend beyond those that are met by the Coach or their team.

5. Utilize the identified AFMC Change Package and subsequent related high-leverage changes in supporting the practice in establishing its overall improvement aim and required outcome.

6. Participate in the planning, hosting and presenting at AFMC learning collaboratives.

7. Effectively collaborate within and across AFMC teams.

8. Assist and support in summarizing and disseminating experience-related learning by way of team updates, written reports/articles, and /or presentations as called for by management.

9. Maintain collegial relationships with AFMC external partners including, but not limited to, collaborating organizations, funders, and stakeholders

10. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.

11. Understand and utilize project-tracking database to document site and telephone visits to compile a comprehensive database of outreach activity.  Maintain accurate statistical data to meet contractual and other reporting requirements.

12. Assist in the creation and maintenance of necessary forms, publications, reports, and additional documents to track and report project information. Prepare monthly reports and/or statistics as directed.

13. Assist in the development, production, maintenance and delivery of educational materials/ activities.

14. Adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality.

15. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPPA compliance.

16. Additional duties as assigned.


Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):

Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed.  Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations. Position requires ability to work in an office environment with the flexibility to work remotely, potentially travel throughout the state, with occasional overnight stays, and manage the stress of meeting multiple deadlines and handling interruptions to on-going work activities.



Required: Bachelor’s degree in health sciences field, business or related field [1]



Required: Three (3) years in clinic or hospital management role

Desirable: Have functioned as a practice manager. Certification in one of the following: Certified Professional in
Health Information Technology (CPHIT), Certified Medical Practice Executive, Certified Professional Coder, Certified Professional in Electronic health Records (CPEHR), Certified Professional in Healthcare Quality (CPHQ)



Intermediate level computer skills (Excel, Word, Power Point and Outlook)

Type 50 wpm

Exceptional skills in business English and spelling are required

Ability to maintain confidentiality

Excellent verbal, written, presentation and group facilitation skills


Professional and positive interpersonal communication skills

Customer service

Ability to meet deadlines

Attention to detail


Knowledge of ICD 9 Coding

Knowledge of HIT/EHR

Medical terminology

Ability to work collaboratively and independently to achieve stated goals


Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients and the public

Ability to multitask

Ability to prioritize

Strong organizational skills

Problem solving skills


Project management skills

Ability to read, interpret and apply laws, rules and regulations

Knowledge of quality improvement processes and techniques

Valid driver’s license

Extensive travel including overnight travel required

Time management skills

Ability to work overtime as needed

Regular and punctual attendance

[1] Five (5) years work experience in related field may be substituted for the Bachelor’s degree.  If work experience is substituted it is in addition to stated work experience requirements.

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How to Apply with AFMC

To be considered an applicant for a position, complete the apply online form, which is linked under each job description. AFMC conducts drug and nicotine screens, and background checks post-offer.  Upon receipt of your application, AFMC may send you additional documentation to complete. If your qualifications and experience fit with those required for the position, you may be contacted to arrange an interview. The number of interviews can vary. Also, the position may be filled fairly quickly, or possibly remain open for a few weeks. After a decision has been made, the selected candidate will be called with an offer of employment.

The Fair Credit Reporting Act (FCRA) requires that we obtain a separate written consent from the employee before the report is ordered, and we must give written notice to the employee of his or her right under FCRA. If adverse action is taken based on the report, we must give notice to the employee and allow him or her to obtain a free copy of the report. The employee may then dispute and defend its accuracy. Any substance that contains nicotine will produce a positive result on nicotine tests. In addition to cigarettes, this will include chewing tobacco, snuff, nicotine patch, nicotine gum, cigars, etc. All positive results will render applicant ineligibile for employment at AFMC. Those who are denied employment due to a positive nicotine test may reapply to open positions after a period of six months.


Arkansas Foundation for Medical Care is an equal opportunity/affirmative action employer. It is the policy of AFMC to provide equal opportunity for all qualified persons and to not discriminate against any person/applicant for employment because of race, color, religion, national origin, sex, age, disability, veteran status and/or any other status protected by federal, state and/or local law.

***Special Accommodations: If you have a disability and require a reasonable accommodation in the application and/or testing process, you must notify the AFMC Human Resources Department. Requests may be made in person or by telephone (501) 212-8798, by fax (501) 212-8797, by e-mail mdumas@afmc.org or by U.S. mail Attn: Michael Dumas, 1020 West 4th Street, Suite 300, Little Rock, AR 72201.