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Information Services:
Specialist Computer Support - Fort Smith, AR (Ref: 13-015 Specialist Computer Support - Fort Smith, )

JOB TITLE: Specialist Computer Support

LOCATION: Fort Smith, Arkansas

FLSA STATUS: Non-Exempt

GRADE: 18

REQUISITION: 13-015

SCOPE OF POSITION:

Support the corporate information system in the maintenance of computer network systems, equipment and software. Installs, modifies and repairs computer hardware and software. Provide access to and user support for SDPS system. Provide technical assistance and relevant training and education of computer related functions to system users.

ESSENTIAL JOB FUNCTIONS:

1. Assess user and system needs and recommend appropriate hardware and software for purchase and/or installation. Assist in the coordination and purchase of software and hardware for personal computers and network.

2. Install computer hardware and software according to system and/or user specifications.

3. Monitor AMFC corporate network and SDPS system to verify correct system operation.

4. Maintain computer hardware and software and ensure optimum performance. Clean, repair and replace equipment as needed. 5. Perform network back-ups and monthly system maintenance.

6. Provide user support diagnosing problem and taking appropriate corrective action. Document services performed in work order system. Coordinate service with other internal and external service providers.

7. Instruct users in use of computer hardware and software. Communicate system updates and application changes to users.

8. Communicate with programmers and analysts to explain software errors or recommend changes to programs.

9. Prepare and submit reports as assigned or requested.

10. Communicate needs and requests to other team members as appropriate.

11. Adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality.

12. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.

13. Additional duties as assigned.

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):

Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel. Must be able to lift and transport up to 50 lbs. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

EDUCATION:

Required: Associate’s degree in Computer Science, Computer Information Systems/Networks or related field [1]

Desirable: Bachelor’s degree in Computer Science, Computer Information Systems/Networks or related field

EXPERIENCE:

Required: Two (2) years in a computer support role including the following areas: Windows Server and environment experience; Network Cabling, all hardware, HUB and Router experience, disk mapping; Proficient in Windows OS and applications, proficient in MS Office

Desirable: Database experience with Access, Oracle and SQL Server

KNOWLEDGE, SKILLS, AND ABILITIES:

Advanced skill level with MS Office (Word, Excel, Outlook and PowerPoint)

Type 50 wpm

Ability to maintain confidentiality

Strong oral and written communication skills

Creativity

Customer service

Ability to meet deadlines

Attention to detail

Flexibility

Ability to work collaboratively and independently to achieve stated goals

Initiative

Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients and the public

Ability to multitask

Ability to prioritize

Strong organizational skills

Problem solving skills

Professionalism

Ability to travel including overnight travel

Time management skills

Ability to work overtime as needed

Regular and punctual attendance



[1] Three (3) years work experience in related field may be substituted for the Associate’s degree. If work experience is substituted it is in addition to stated work experience requirements.

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How to Apply with AFMC

To be considered an applicant for a position, complete the apply online form, which is linked under each job description. AFMC conducts drug and nicotine screens, and background checks post-offer.  Upon receipt of your application, AFMC may send you additional documentation to complete. If your qualifications and experience fit with those required for the position, you may be contacted to arrange an interview. The number of interviews can vary. Also, the position may be filled fairly quickly, or possibly remain open for a few weeks. After a decision has been made, the selected candidate will be called with an offer of employment.

The Fair Credit Reporting Act (FCRA) requires that we obtain a separate written consent from the employee before the report is ordered, and we must give written notice to the employee of his or her right under FCRA. If adverse action is taken based on the report, we must give notice to the employee and allow him or her to obtain a free copy of the report. The employee may then dispute and defend its accuracy. Any substance that contains nicotine will produce a positive result on nicotine tests. In addition to cigarettes, this will include chewing tobacco, snuff, nicotine patch, nicotine gum, cigars, etc. All positive results will render applicant ineligibile for employment at AFMC. Those who are denied employment due to a positive nicotine test may reapply to open positions after a period of six months.


EOE/M/F/V/D

Arkansas Foundation for Medical Care is an equal opportunity/affirmative action employer. It is the policy of AFMC to provide equal opportunity for all qualified persons and to not discriminate against any person/applicant for employment because of race, color, religion, national origin, sex, age, disability, veteran status and/or any other status protected by federal, state and/or local law.

***Special Accommodations: If you have a disability and require a reasonable accommodation in the application and/or testing process, you must notify the AFMC Human Resources Department. Requests may be made in person or by telephone (501) 212-8798, by fax (501) 212-8797, by e-mail mdumas@afmc.org or by U.S. mail Attn: Michael Dumas, 1020 West 4th Street, Suite 300, Little Rock, AR 72201.