Non-Emergency Transportation Program
What is the Non-Emergency Transportation (NET) Program?
What will my transportation broker need?
What does the broker have to do?
What if I need to see the doctor the same day?
What if I have appointments at the same time each week?
What if I have more than one doctor appointment in a day?
What if my ride doesn't show up?
Non-Emergency Transportation Helpline
What is the Medicaid Transportation Help Line?
What is Medicaid Managed Care Services?
What is the Non-Emergency Transportation (NET) Program?
- NET can give you a ride to and from your doctor appointments or other covered Medicaid services.
- You do not have to pay anything.
- You can have as many rides as you need.
- Your doctor must be within two counties of your home county.
- You can go to a specialist outside your region if you have a referral from your doctor.
- NET will only take you to and from Medicaid-covered services.
- You must be on Medicaid or ARKids First Plan A.
- You must try to find another ride first – maybe with friends or family members.
- You must not have any other way to get to your appointment.
- You cannot use NET if you:
- are in a nursing home
- are a qualified Medicare beneficiary (QMB)
- use ARKids First Plan B
- Call the NET transportation broker in your region 48 hours (two whole days) before your appointment. The 48 hours’ notice cannot include weekends or holidays.
- If you don't know your broker's number, you can call the Medicaid Transportation Help Line toll-free at 1-888-987-1200.
- Your Medicaid ID
- A reason for why you need a ride
- 48 hours’ notice before your appointment (not including Saturday, Sunday, or holidays)
- For you to be ready when your ride arrives.
- A referral from your doctor if you must travel outside your region
- Operate Monday through Friday, 8 a.m. to 6 p.m., except state holidays.
- Provide a toll-free phone number.
- Tell you a pick-up time when you make an appointment.
- Arrive on time.
- Let you and your doctor know if he will be late.
- Sometimes your doctor may tell you to get medical care right away. Your doctor must call the transportation broker and tell him you have an “urgent medical situation.” Your broker should come pick you up without 48 hours’ notice.
- You should call your broker and ask him if he will set up a regular schedule for you. Some brokers will do this.
- Sometimes you may have to miss or change your weekly appointment. Call your broker 48 hours before your normal appointment time and let him know.
What if I have more than one doctor appointment in a day?
- Your broker should give you rides to all of your appointments. Just make sure to give 48 hours notice.
What if my ride doesn't show up?
- Call your transportation broker and report the problem.
- Call the Medicaid Transportation Help Line at 1-888-987-1200.
Non-Emergency Transportation Helpline
What is the Medicaid Transportation Help Line?- A toll-free number (1-888-987-1200) that helps you with your questions, comments, complaints and suggestions about the NET program.
- The Helpline will NOT arrange rides for you.
- It is sponsored by AFMC’s Medicaid Managed Care Services (MMCS).
- A division of AFMC that helps make sure people on Medicaid get good health care.