SURVEYSThe Arkansas Foundation for Medical Care conducts several surveys each year to measure how satisfied recipients are with Medicaid programs, their prenatal and delivery care, and to assess how recipients perceive their own health. Ratings questions, composites, health scales, and question frequencies are used to measure satisfaction. The Connect Care, ARKids First A and B, and Non-Emergency Transportation surveys measure recipient satisfaction with these Medicaid programs. For ConnectCare and ARKids First A and B, we conduct CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys, following HEDIS (Healthcare Effectiveness Data and Information Set) guidelines. CAHPS is scientifically designed to measure and report the experiences that form the basis of consumer satisfaction with health care. CAHPS was developed by Harvard Medical School, RAND, and the Research Triangle Institute, and was funded by the Agency for Heathcare Research and Quality. ConnectCareA biannual CAHPS satisfaction
survey of selected Medicaid adults. ARKids First AA biannual CAHPS satisfaction survey of Medicaid children.
This survey is sent to the selected parent/guardian of adolescent
recipients. ARKids First BAn annual CAHPS satisfaction survey of Medicaid SCHIP children.
This survey is sent to the selected parent/guardian of adolescent
recipients. Arkansas’ Community Mental Health Centers and Clinics (CMHCs)Conducted to evaluate adult and child/adolescent recipients’ satisfaction with services of the Arkansas’ Community Mental Health Centers and Clinics (CMHCs), for the Department of Health and Human Services’ Divisions of Behavioral Services (DBHS) and Medical Services (Medicaid). Click here to review Non-Emergency TransportationA biannual survey of eligible Medicaid recipients that use the non-emergency transportation program. This survey is similar to CAHPS, but the questions emphasize the satisfaction of recipients with their transportation services. The Prenatal Care SurveyA PRAMS-like survey that is conducted biannually. The Pregnancy
Risk Assessments Monitoring Systems (PRAMS) survey was launched
in 1987 by the Centers for Disease Control and Prevention (CDC) because
of the rate of infant mortality and the rising numbers of
low birth weights. The participating health departments and
the CDC collect state-specific, population-based data on
maternal attitudes and experiences prior to, during and
immediately following pregnancy. AFMC's prenatal care survey addresses
prenatal care, delivery and post-delivery care, including well-baby
check-ups. The Health Outcomes SurveyA biannual survey that was adopted from FACCT (The Foundation for Accountability). The FACCT Measures Council collaborated with lead researchers and with the review and input of a wide array of purchasers and consumers. This survey assesses how Medicaid recipients aged 18 to 65 perceive their overall health. |
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