HCAHPS Training Quiz

1. What is HCAHPS?

A written document about how hospitals bill for services A survey used to measure how patients feel about their hospital stay An acronym for the best sandwich on the planet A law passed last year regarding wearing shoes in restaurants

2. Who completes the HCAHPS survey?

Only people who drink their coffee hot Anyone that lives outside the United States and has a PO Box they can send a survey to Anyone 18 years of age or older at the time of admission who stayed at least one full night and had a non-psychiatric diagnosis at time of discharge Any patient who receives Medicare

3. When is HCAHPS administered?

The day of hospital admission Only on federal holidays Whenever they feel like sending it Between 48 hours and six weeks after discharge

4. How is the HCAHPS survey administered?

Mail, phone, mail & phone or IVR Phone only Mail only Mail and phone only

5. Who administers the HCAHPS survey?

The CHW A certified vendor of the hospital's choosing The same company provides the survey for all hospitals A free service provided by the government

6. Which are true about the importance of HCAHPS? Select all that apply.

Because hospitals couldn't do anything to make care better without them Serves as the voice of the patient HCAHPS survey results are intended to be used for quality improvement purposes. Results are publicly reported on the Internet for all to see.

7. True or false? When speaking to a patient, you should always use the wording from the surveys to make sure they are familiar with the content.

True False

8. True or false? The CHW should remind patients that they may be getting a survey to complete, either by mail or by phone, and that their opinion is valued and used to improve care.

True False

9. How can you impact the HCAHPS survey response rate? Select all that apply.

Include a family member, neighbor, friend or caregiver to help the patient with the survey. Remind patients that they may be surveyed by mail, phone or both. Let patients know how valued their opinion is to the hospital. Reassure patients their responses are confidential.

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HCAHPS Training Quiz

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