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1. What is HCAHPS?


2. Who completes the HCAHPS survey?

3. When is HCAHPS administered?

4. How is the HCAHPS survey administered?

5. Who administers the HCAHPS survey?

6. Which are true about the importance of HCAHPS? Select all that apply.

7. True or false? When speaking to a patient, you should always use the wording from the surveys to make sure they are familiar with the content.

8. True or false? The CHW should remind patients that they may be getting a survey to complete, either by mail or by phone, and that their opinion is valued and used to improve care.

9. How can you impact the HCAHPS survey response rate? Select all that apply.

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