Non-Emergency Transportation (NET) Program

Important Updates

If you live in Pulaski, Faulkner, or Lonoke Counties (Region G), your Non-Emergency Transportation broker is changing.

Starting January 2, 2026, you will call Modivcare to schedule a ride using the same number you have been using: 888-833-4135.

If you live in a different county, there is no need to change your current broker.

What is Non-Emergency Transportation (NET)?

• As a Medicaid client, you may be eligible to get a ride to and from your primary care provider (PCP) appointments or other covered medical services.
• You do not have to pay anything.
• You can go to a specialist outside your local area if you have a referral from your PCP.
• NET will only take you to and from Medicaid-covered services.

Who can use NET?

• You must be on Medicaid or ARKids First Plan A.
• You must try to find another ride first – maybe with friends or family members.
• You must not have any other way to get to your appointment.

Does AR Medicaid cover transportation for Presumptive Eligibility (PE-PW) for pregnant women?

• Yes, Medicaid covers transportation for presumptive eligibility for pregnant women (PE-PW) through the NET program. For PE-PW clients, this includes prenatal care and services related to conditions that may complicate the pregnancy, in an outpatient setting.

Does ARHOME cover transportation to and from Medicaid appointments?

• Yes, ARHOME covers transportation to and from covered medical appointments. This is a "wrap-around" benefit provided through Arkansas Medicaid directly, not the private insurance carriers.
• There is a limit of eight trip "legs" (one-way trip) per calendar year. 
• An extension for more trips can be requested if medically necessary.
• Your broker will let you know when you need to apply for an extension.

You cannot use NET if you

• Are in a nursing home
• Are a qualified Medicare beneficiary (QMB)
• Are in an intermediate care facility for individuals with intellectual disabilities (ICF/IID)
• Use ARKids First Plan B

What is the NET Help Line?

• A toll-free number (888-987-1200, Option 1) that helps you with your questions, comments, complaints, and suggestions about NET services.
• The Help Line will not arrange rides for you. They can help you find out who your broker is, but you will need to call your broker to arrange rides.

When you call

• Have your Medicaid ID ready.
• Tell the broker why you need a ride.
• Provide your name, address, and phone number of the health care provider.
• Provide the day and time of the appointment.
• Your broker will assess your need for services.
• Your broker takes reservations from 8 a.m. to 5 p.m. Monday through Friday (except on state holidays).
• Your broker will pick you up as needed if you have an appointment for chemotherapy, radiation therapy, or dialysis.
• If you must travel outside your region, you will need a referral from your doctor. Ask the PCP to send the referral to your NET broker.

How do I schedule an NET ride?

• Find out who the NET broker is for the area where you live.
• If you cannot find your broker on the NET map, you can call the Medicaid Transportation Help Line toll-free at 888-987-1200, option 1. We can help you find your broker and how to contact them.
• Call the NET broker in your region at least 72 hours (three whole days) before your appointment. (Do not count Saturdays, Sundays, or holidays.) For example, if you need a ride to your PCP on Monday, you will need to call no later than Thursday.

Frequently Asked Questions

To tell us about a problem, you can contact us:

Mail:
Beneficiary Relations Specialist
AFMC
1020 West 4th Street, Suite 300,
Little Rock, AR 72201

NET Help Line: 888-987-1200, Option 1
Fax: 501-375-1201