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Call Center Services

Your business needs can change in an instant. When your call center needs change, AFMC is your solution. Put AFMC’s years of experience engaging members, patients and clients to work for you. Our call center agents become an integral part of your team, allowing for quick response as needs change.


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Make AFMC’s Call Center of Excellence Your First Call!

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Our expert solutions include the following:

  • Informative communications with patients, beneficiaries, clients and customers
  • Inbound and outbound calling capabilities
  • Benefits and enrollment services
  • Appointment scheduling and coordination
  • Vaccine event outreach and scheduling

Our staff is local, competent and ready:

  • U.S. based team
  • Highly trained, skilled professionals
  • Health care communications expertise
  • Culturally competent
  • Bilingual agents and multilingual access
  • Speech and hearing support
  • HIPAA and ASTHO certified
  • First call resolution
  • Strong leadership

Our technology works for you:

  • Technology infrastructure delivers information in real-time.
  • Quality assurance metrics developed to enhance the customer experience
  • Progress reports and dashboards provide direct access to performance information.

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