Effective Date: 09/11/2024
1. Introduction
AFMC provides healthcare quality improvement, utilization management, customer service, program support, and related services to government agencies, healthcare organizations, business partners, and the communities they serve. We value your privacy and are committed to protecting personal information. This Privacy Policy explains how AFMC may collect, use, disclose, retain, and safeguard personal information through our programs, services, websites, applications, communications, and business operations. Certain information may be subject to additional legal, regulatory, contractual, or program-specific privacy requirements, which will govern when applicable.
This policy describes AFMC’s general privacy practices. Program-specific notices, consents, authorizations, or contractual requirements may also apply depending on the service or information involved.
2. Information We Collect
Depending on your interaction with AFMC and the services involved, we may collect or receive the following types of information:
- Personal and Contact Information: Information such as your name, address, email address, phone number, date of birth, other identifiers, or other information you provide to AFMC.
- Program and Service Information: Information necessary to provide services, administer programs, respond to inquiries, or perform AFMC’s contractual responsibilities. Depending on the program or service, this may include health or healthcare information and other information received from you or from authorized customers, government agencies, healthcare entities, business partners, service providers, or other sources.
- Communications and Technical Data: Information provided through telephone calls, web chat, email, correspondence, surveys, forms, or other communications, as well as information about your device, browser type, IP address, system activity, and similar technical information generated through use of AFMC websites, applications, or technology.
3. How We Use Your Information
AFMC may use personal information for the purposes for which it was collected or received and for other purposes permitted or required by applicable law, regulation, contract, authorization, or program requirements, including:
- Services and Program Administration: To provide and administer services, fulfill contractual responsibilities, support authorized programs, and improve the quality and effectiveness of services.
- Quality Assurance and Improvement: To evaluate and improve services, processes, and performance. Certain communications, including web chat or telephone interactions, may be recorded when permitted and appropriate for quality assurance, training, or service improvement.
- Problem Resolution: To respond to and resolve inquiries, requests, complaints, or other issues.
- Communication: To communicate with you or other authorized persons regarding services, programs, inquiries, or other appropriate business purposes.
- Compliance and Security: To comply with legal, regulatory, contractual, and program requirements; protect AFMC systems, information, and operations; and prevent or address unauthorized access, misuse, fraud, or security incidents.
4. Data Retention
AFMC retains personal information in accordance with applicable legal, regulatory, contractual, program, and business requirements and AFMC records retention policies and procedures. When information is no longer required to be retained, AFMC securely destroys, deletes, or otherwise disposes of the information in accordance with applicable requirements and AFMC procedures.
5. Data Sharing and Disclosure
We do not sell or rent your personal information. We may disclose personal information as necessary to provide services, fulfill contractual responsibilities, conduct authorized business operations, or comply with applicable requirements. Depending on the circumstances, information may be disclosed to:
- Customers, Government Agencies, and Authorized Third Parties: AFMC customers, government agencies, healthcare entities, authorized service providers and subcontractors, business partners, or other parties authorized or required to receive the information. When AFMC maintains personal information on behalf of a customer, AFMC coordinates with the customer before disclosing that information when required by contract, applicable law, or established procedures.
- Legal Authorities: When required by law, regulation, court order, or other valid legal process, or in response to a valid request from an authorized governmental or regulatory authority.
6. Your Privacy Rights and Requests
Depending on the nature of the personal information and applicable legal, regulatory, contractual, or program requirements, individuals may have rights concerning personal information about them, including rights to request:
- Access to or a copy of certain personal information maintained about you.
- Correction or amendment of certain inaccurate or incomplete personal information.
- Deletion, restriction, or other action concerning personal information when provided by applicable requirements. Certain information may not be subject to a requested action because of legal, regulatory, contractual, records-retention, or other applicable requirements.
- Verification and Customer Coordination: AFMC verifies the identity and, when applicable, the authority of a person making a privacy rights request before providing access to personal information or taking other requested action. When AFMC maintains personal information on behalf of a customer or government agency, AFMC may refer the request to, or coordinate its response with, that entity as required by applicable law, contract, or established procedure. For web chat services that require consent to recording, individuals who do not wish to be recorded may choose not to initiate the chat and may use an available alternative method of communication, such as telephone.
7. Security
AFMC maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction, consistent with applicable legal, regulatory, contractual, and security requirements. No method of transmission or storage can eliminate all
8. Websites, Cookies, and Tracking Technologies
When you interact with AFMC websites or web-based services, AFMC may use cookies and similar technologies to support functionality, security, troubleshooting, service improvement, or analytics. The information collected may include information about your device, browser, and use of the applicable website or service.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements. Material changes will be communicated or posted as appropriate.
10. Contact Us
If you have any questions about this Privacy Policy, AFMC’s data practices, or a request concerning personal information, please complete the form.
Last Reviewed: 10/23/2026
Last Revised: 10/23/2026
